Terms of Service

AlfaTransLogistic provides customer shipment creation, courier delivery, package handover, shipping labels, support, and public tracking tools for shipments handled on the Italy to Poland route.

The customer portal, courier portal, and admin panel support the operational workflow. Internal admin and courier tools are not sold as separate customer-facing services.

Customers are responsible for entering accurate sender, receiver, address, parcel, weight, contact, and delivery instruction details before creating a shipment.

A shipment can be delayed, corrected, rejected, or cancelled when the provided information is incomplete, inconsistent, unlawful, unsafe, or unsuitable for the declared delivery service.

Customers must prepare parcels so that packaging, labels, and descriptions match the actual contents and are safe for transport and handling.

Goods that are prohibited by law, dangerous without proper arrangement, misleadingly described, or unsuitable for the courier route must not be submitted through the service.

Tracking numbers, QR codes, labels, and delivery events are generated from the information saved in the AlfaTransLogistic system.

Public tracking is intended to show shipment progress while limiting personal address and contact details. Customers should share tracking links only with people who need shipment status information.

Support requests can be created in the customer panel or sent to silvercargosrl@gmail.com. AlfaTransLogistic may ask for extra verification before changing account, address, or shipment information.

Cancellation or change options depend on the current shipment status. After operational processing has started, some changes may no longer be possible.

AlfaTransLogistic works to keep the service available and shipment data accurate, but temporary maintenance, network issues, partner delays, or incorrect customer data may affect delivery timing or tracking visibility.

These terms are an operational MVP summary and should be reviewed with the final commercial, insurance, and transport liability terms before production use.